Shipping policy

Shipping Policy

We currently ship our products within the European Union.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays may be processed on the next business day.

Delivery Time

Estimated delivery times vary depending on the destination country and shipping carrier. Typical delivery times are:

Germany: 2–5 business days
Other EU countries: 3–8 business days

Delivery times are estimates and may vary due to factors outside our control such as carrier delays or customs processing.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and selected shipping method.

Food Products and Product Variations

Our snack boxes contain curated selections of Japanese snacks. The exact products included may vary depending on seasonal availability, supplier stock, and product freshness. When necessary, items may be substituted with alternatives of equal quality.

All food products are delivered in sealed packaging.

Damaged or Incorrect Orders

Please inspect your order upon arrival. If your package is damaged or if you receive the wrong item, please contact us as soon as possible, preferably within 48 hours of delivery, so we can evaluate the issue and resolve it.

Delivery Responsibility

The risk of loss or damage to goods passes to the customer only when the goods are delivered to the customer.